What our Customers say...
They went above and beyond. My house flooded because my toddler decided to flush as many toys as he could down the toilet during the two seconds I took my eyes off him. I won't lie, I had a bit of a breakdown in the middle of the night. The equipment they used to dry was loud and that combined with a toddler had been keeping me up night after night. I called Troy just to rant expecting a voicemailbox, but instead he picked up the phone at 11:00PM and listened to me vent for over an hour. He was so kind to offer me an ear and encouragement that it would all be over soon. Awesome customer service.
I had my sliding glass door destroyed with a rock at 2:00 in the morning. This isn't the first time I had some glass broken, but it is the first time I used SERVPRO. They fixed up the door with some wood, but that wasn't what impressed me. I saw one of the guys digging around in my rocks, when I asked him what he was up to he told me he was searching for glass that got in the rock so my dogs paws wouldn't get cut next time I let him out in the yard. Nowdays you don't see someone genuinely go out of their way like that, especially at 2:00AM. They were so thorough that I had to tell them to go home so I could get back to sleep. Joking aside, I really appreciate the effort.
We arrived home and discovered our pipes had burst do to a freeze storm and had water all throughout the house. These guys arrived and restored our home back to its original state. I am definitely going to use them if I ever face this kind of issue again.
When I discovered mold in my residence I was so overwhelmed at the thought that it may be harming my family. I saw the ad for SERVPRO of North Highlands/Rio Linda with a 5 star rating and so I called them. They arrived when they said they would and did a wonderful job. I felt safe to go back into my home once they were done. Thank You Troy and your crew for a great job well done!
Our experience with SERVPRO of North Highlands/Rio Linda has been exceptional. It was a very difficult time for my family. Troy and his crew came in, cleaned and did such an excellent job of cleaning and getting my house back to better than it was before the fire. I would recommend this company to anyone.
We had a flood at the school that I work for, I was skeptical when SERVPRO first arrived. However, I was very impressed with the professionalism that Troy Sr. bought to the job site. It was a bit overwhelming as we needed the Gym but it was flooded. Troy and his crew quickly set up equipment and began the drying process. The work was done quickly and with minimal cost. I was so impressed, he is now my go to person for any situation that may come up. Needless to say, when I later had a flood in my house I called him and him and his team responded quickly. Once again they took care of my residence with the same professionalism and expertise. I will only use SERVPRO of North Highlands and Rio Linda for any future issues.
SERVPRO got me out of a tough bind. I am a home owner and licensed contractor but my tenants would not let my team in to do a lot of work that needed to be done. They were able to get into the home and take care of some mold for us, then they actually convinced the tenants to let my team finish up the rest of the work for the house. It really saved me a lot of time and money.
Came home from a vacation to find that it was snowing inside my house! Pipe freezes can cause a lot of damage, especially if you aren't home when they happen. SERVPRO fixed everything up for me, call SERVPRO if this ever happens to you!
Great service. Kept me informed consistently.
They came out in the middle of the night to help us. Thanks guys!
A car through your wall isn't what you want to come into on a Monday, but the guys at SERVPRO took care of us and we didn't have to close up shop in order for them to do so. Thanks!
One of my vacant properties flooded when a pipe froze. SERVPRO was able to meet me onsite almost immediately and walked me through every step of the process. I will use them for my other properties.
Thank you for coming out. While everybody was too busy to take care of my home in a timely manner you got here quick.
SERVPRO was able to get the work done without interrupting our services. Thank you SERVPRO.
Troy was very professional. I have more properties and will use him in the future.
I accidentally caused a fire in my house while cooking. Minutes after the fire department arrived I was suddenly bombarded with tons of companies. Every day we had 5 to 10 people show up on our doorstep offering us bribes to let them clean our house. Then one day this guy Troy shows up at our house gives me a card and told me "I only want to help, if you are tired of all the chasers. Give me a call." and that was it. I didn't believe him at first but decided to give him a chance. Once I signed with SERVPRO he put one sign up in our window and made a bunch of calls in my yard, then suddenly almost everyone stopped bothering my family. We still got like one person a day showing up at our door to talk about how "terrible" SERVPRO was, but it was way better than the 10 a day we had before. Troy had my back through the whole headache and I don't know where these people got their ideas of SERVPRO because it was nothing but positive for me.
Good Job! They were very professional and knew exactly what they were doing. Thank you!
The Rio Linda team have been amazing to work with from the first phone call. They display great teamwork and care for you like family.
SERVPRO was very professional. Everyone had great personalities and offered help at every instance. Everything came back in great condition after being packed-out. I couldn't have asked for better people!
Wonderful people! Very professional, helpful and understanding through the whole process.
SERVPRO was amazing. I'm so thankful for the great communication and clear explanation of everything going on. 10 out of 10!
SERVPRO was very knowledgeable and polite, thank you so much!
Great service and very friendly staff. I would recommend SERVPRO to anyone. 5 stars!
Great job! Professional team and very helpful.
Friendly, kind and patient service. All my questions were answered with great patience and kindness, very thankful!
So thankful they could come out during the holidays! Accomodating and patient with me and handled my belongings with care.
Troy and his team were outstanding I would recommend them highly to anyone. Thanks Troy and your staff!
SERVPRO of North Highlands / Rio Linda was amazing! They helped me so much, with everything! I could never have gotten through it without their amazing team.
SERVPRO was so great! They were very gentle with my stuff and even fixed a precious heirloom that was damaged by the fire. I will always recommend you guys!
SERVPRO went out of their way to provide service to us. Every company we called was too busy to come. SERVPRO was just as busy, but they still sent a person to us quickly. He worked by himself until more people were able to come help, and they worked all the way into the next morning. Thank you SERVPRO, for working when others said they couldn't!
So patient with me and answered all my questions. Thank you for helping me.
SERVPRO did a great job, would definitely recommend them.
SERVPRO did an excellent job.
The crew that came out helped us calm our nerves and helped to assure us that everything would be okay. They truly are a great service provider.
SERVPRO was just great! We were coming back from a trip when it happened, and they made it there before us and the water was just gone before we got home. They were so johny-on-the-spot! Just so happy with their work!